Samsung CEO apologizes for Galaxy S22 throttling issue at annual shareholder meeting

Last updated: March 16, 2022 at 08:41 UTC+01:00

At the 54th Annual General Meeting of Shareholders of Samsung Electronics held earlier today, Samsung DX CEO JH Han apologized to shareholders for the Galaxy S22 app throttling issue. He said the company failed to understand customer concerns about app and game performance.

Han said GOS is only designed to optimize smartphone performance. He also denied allegations that GOS is part of the company’s excessive cost-cutting efforts. Han said that Samsung does not reduce the quality of its devices to reduce costs.

A few weeks after the launch of the Galaxy 22 series, it was revealed that all three phones in the series come pre-installed with Game Optimization Service (GOS), and this limits the performance of over 1,000 apps and games. Customers started complaining about this problem after knowing that GOS could not be disabled. Other smartphones with Snapdragon 8 Gen 1 processors performed better than the Galaxy S22.

After the issue reached its boiling point, Samsung responded by saying that GOS only limits game performance and prevents Galaxy devices from overheating. A few weeks later, the company released a new software update that allows users to disable GOS. The update only reached a few countries, however.

Some customers still complain that they should have the option to remove GOS altogether. The South Korean FTC (Fair Trade Commission) has already started investigating this issue to check whether Samsung has over-promised and under-delivered the performance of the Galaxy S22.

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