Lee Fixel, venture capitalists invest in MSP software startup SuperOps.ai
Several venture capital market makers – including former Tiger Global Management investor Lee Fixel – are now backing MSP software startup SuperOps.ai, the tech company revealed this morning.
The Details: SuperOps.ai has raised $14M in Series A funding – led by Addition and Tanglin Venture Partners. Fixel is the driving force behind Addition — a venture capital firm that began building a $1.5 billion fund around October 2021, according to a regulatory filing. Other investors in the round include Matrix Partners India and Elevation Capital, as well as several angel investors.
SuperOps.ai, co-founded by Jayakumar Karumbasalam and Arvind Parthiban, is developing a cloud-based professional services automation (PSA) and rremote monitoring and management (RMM) platform for MSPs. Among the funding’s top priorities: expanding the platform with more artificial intelligence (AI) capabilities to help MSPs further automate customer onboarding, helpdesks, and other day-to-day tasks. Additionally, SuperOps.ai will continue to invest in its overall go-to-market strategy with MSPs. A recent decision was to hire Mark Crall to lead US partner engagements.
SuperOps.ai is entering a growing but highly competitive market. Established companies include ConnectWise, Datto, Kaseya, NinjaOne and N-able and others. Upstarts include Atera, Syncro MSP and many more.
SuperOps.ai CEO Explains MSP Software Strategy
SuperOps.ai CEO and Co-Founder Arvind Parthiban explained the business strategy in this December 2021 ChannelE2E podcast:
SuperOps.ai Funding: Management Insights
In a prepared statement on SuperOps.ai’s Series A funding, Fixel said:
“We are excited to support SuperOps.ai as they bring much-needed change to the MSP space, an area that has yet to benefit from the pace of technological innovation seen in most other industries. SuperOps.ai’s vision to bring AI and automation to MSPs is driven by an impressive, solution-focused team, and we look forward to partnering with them as they lead the digital transformation of the marketplace. MSP.
Tarun Davda, Managing Director of Matrix India added:
“Arvind and Jayakumar are experts in the MSP market and over the past few months the SuperOps.ai team has built a category redefining product with exciting customer feedback. We are excited to double our investment in SuperOps.ai as they transform how MSPs work and welcome Addition and Tanglin to the partnership.
Akarsh Shrivastava, Principal at Elevation Capital, concluded:
“PSA and RMM software are the backbone of MSP operations. The current products used by IT MSPs were created years, if not decades, ago. SuperOps.ai has redesigned these products for MSPs, which not only makes them extremely easy and seamless for MSPs, but also equips them to meet the challenges that come with tailwinds like cloud migration and remote working. We have always been fascinated by Arvind and Jay’s understanding of the space and the team they have put together. Super excited to double down on our partnership.
Additional note: The funding surfaces just as SuperOps.ai is launching a virtual SuperSummit event for MSPs.